About the Site

With this web site I have made available various tools which I use to help in my day to day work in Technical Support for HostMySite.com. With that in mind, anything you read on this page is soley the opionion of myself or other contributors on the site. I only reference my employer here, because I am proud to work for such a great company.

On the site you will find a number of free tools that I have found to be invaluable in my day to day work. I will do my best to post articles detailing the technical specifications of my scripts, along with supporting documentation when appropriate; another important point is that information is free, so shall my scripts remain. See the Tools link on the right to access the tests. Many of these tools could be used for malicious purposes, and it is for this reason that I require that you register an account for some of the more dangerous scripts, sorry for the inconvenience.

If you find any problems with my site feel free to contact me.

What does Neranjara mean anyway?

I have never claimed to be a great historian, so I'll let this site, define the term for me:

Bodh Gaya is a large village situated at latitude 24° 41' 45" N, longitude 85° 2' 2" E, in the southern part of the Indian state of Bihar. The environment around the village is rural, being made up of cultivated areas interspersed with open ground on which grow mango, tamarind and palm trees [ 1. VIEW IMAGE ]. Beside the village flows the wide but shallow Lilanjan River. In Buddhist scriptures, this river is called Neranjara, a name derived from the words pleasant (nelam) or alternatively blue (nila), and water (jalam). About a mile downstream from Bodh Gaya, the Lilanjan joins the Mohana to form the Phalgu River which flows past Gaya and is considered sacred to the Hindus.

About Me

My name is Nathan Coffield. I maintain Neranjara.org, in order to better my understanding of web based technologies. My work experience is varied. Ranging from Systems, and Network Administration for medium to large size businesses; to working in a call center providing support to thousands of customers.

Work History

  • HostMySite.com - Oct, 2007 - Current
    • Operations Technician
      • Responsibilities
        • Customer Support: Assist and consult with customers in the design and implementation of customer architectures. Assist the customer in the physical layout and installation of their equipment in secure cabinets. Ensure customer installations are in accordance with standard procedures and Service Level Agreements. Provide Tier 1 and 2 support to customers. Develop, maintain, and manage relationships with assigned customers.
        • Operational Support: Primarily responsible for monitoring customer applications and operational architecture through a Network Operating Center (NOC) environment. Respond to alarms in accordance with procedures. Utilize technical expertise to analyze, troubleshoot and react to issues requiring immediate attention. When appropriate, escalate issues quickly and efficiently in order to solve problems within Hosting.com’s Level Agreement requirements. Complete assigned work orders in an efficient manner. Issue trouble tickets when necessary. Maintain detailed logs and notebooks regarding customer applications, security, and operational readiness. Ensure the quality of service delivery continues to meet Hosting.com ISO certification requirements.
        • Sales Support: Assist the Systems Engineer and Account Representatives, when necessary, in the sales process. Specific duties may include direct customer contact, explaining operational structure and abilities, and product demonstrations. Identify possible up sell opportunities.
        • System / Facility Administration: Contribute to the overall network and Internet administration locally, for both internal and external users. Manage, troubleshoot, and assist in the maintenance of facility support systems (HVAC, electrical, etc…) May require managing and coordinating with appropriate external vendors.
    • Dedicated Server Engineer.
      • Responsibilities
        • Support thousands of dedicated and colocated clients in any of their technical endeavours by means of phone, chat , and email.
        • Technologies including but not limited to: MS SQL 2000, 2005, and 2008; MySQL versions 4, and 5; Microsoft Server, 2003, and 2008; Red Hat, Fedora, CentOS, Debian, and Ubuntu Server.
        • Support over 200 nodes running Parallels Virtuozzo virtual environments.
        • Support customers with specialized Miscrosoft Virtual Server implementations (Hyper-V).
        • Support VMWare ESX in a Cloud environment with HostMySite's Enterprise Elastic Computing, as well as customer installations.
        • Develop scripts for our customers common systems administration tasks, or company as needed.
        • Configure and support load balanced solutions for hundreds of dedicated customers.
        • Diagnose and prevent common security issues.
        • Support and configure customer's managed hardware firewalls and VPNs.
        • Provide on staff consulting for the sales team.
        • Perform maintenance, diagnostic, backup, and restoration tasks for customers as needed.
      • Personal Achievements
        • Developed entry level Linux training for new Support Engineers.
        • Developed internal Knowledge Base Documentation with which our technicians were better able to support our customers.
        • Developed MySQL High Availabilty training course, including replication, and DRBD failover with Linux Heartbeat for Support Engineers.
        • Developed Interal PHP application for customer impacting, and internally generated escalated incidents.
        • Developed maintenance plans for our PostFix Gateways servers using MySQL replication for custom PostFix transports utilized by our Hosted Message (Exchange) and Collaboration (Sharepoint) Platform. Over 1 million emails per day per server.
  • Phoenix Behavioral Health - Apr, 2006 - Oct, 2007
    • Facilities Manager for four offices in three counties.
    • Managed SAMBA as a primary domain controller running Cent OS.
    • Managed Windows Server 2000 Terminal services.
    • Help Desk type Technical Support.
    • General QuickBooks support.
  • Mid-Atlantic Environmental Laboratories - 2004
    • Systems, and Network Administration on a small network, consisting of 15 workstations, within a production laborotory.
    • Help Desk type Technical Support for varied computer systems.
    • Manage Windows 2000 File, and Web Server.
  • Dell Technical Phone Support @ Client Logic - 2002
    • Provided first line support for Dell workstation customers.
    • Dell Technical Phone Support Certified.
  • Microsoft Activation Specialist @ Client Logic - 2002
    • Provided technical support for customers activating Microsoft's full line of Office and OS software.

Education

  • Delaware Technical and Community College
    • Computer Network Engineering (Incomplete)
    • Computer Science (Incomplete)

Certification

Qualifications

  • PHP Programming
    • Proficient in PHP version 4.x and Higher.
    • Working knowledge of common OOP Practices, and Design Patterns including MVC.
    • Supporting thousands of customer installations.
    • Custom compile PHP based on application specific requirements.
    • Proficient in Zend Framework version 1.5 and higher.
  • MySQL Database Administration
    • Common Maintenance.
    • Database Design and Structure.
    • Analyzing Query Performance.
    • Understanding of common Replication mechanisms.
    • Ability to deploy NDB Cluster, and DRBD fail over using Linux Heart Beat.
    • Received High Availability training from MySQL.
  • Apache Administration
    • Common Optimization Techniques.
    • Custom Compilations
    • Proficient in Mod_Rewrite.
  • Other Web Servers
    • Comfortable with lighttpd
    • Comfortable with IIS 6 and 7
    • Interested in Ngnix
  • Linux System Administration
    • Bash
    • Awk
    • Sed
  • Linux Email
    • Sendmail
    • PostFix
    • Qmail
    • Exim
    • DoveCot
    • Courier-IMAP

Credits

Unfortunately, I am not a site designer. Thankfully, this website is based on a template from, Free CSS Templates. Released under Creative Commons v2.5.

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